8/10 Good
Dixie H.
18 April 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Gorgeous home
We really enjoyed our stay at the paradise retreat. We had a couple unfortunate events take place such as a bed breaking the first night we arrived. Quickly repaired the next day.
Our last 2 days we were without hot water. Repair took longer this time and when I called back within 10 mins of repairman leaving, informing that water was only hot in kitchen we were told we would have someone out by 9 am the next day. We were leaving for the airport and had not showered in 2 days. I would somehow get hot water on an emergency list of items to be fixed anytime day or night. I was then told everyone was sorry and managers would decide on some form of compensation. However, when I texted about the compensation a few days after returning home to follow up I was told to write an email with my concerns. When everyone should have known what the concern was pertaining to no hot water. Great property and well appointed just disappointed in how some of the management issues were addressed.
Dixie H.
Stayed 3 nights in Mar 2024