Our check-in experience was good, and overall we enjoyed our stay and the location. However, the cleanliness of the house was disappointing in several areas.The refrigerator still had remnants of food from previous guests. There were bugs and debris on the windowsills and wooden blinds in two of the bedrooms. The coffee maker was particularly concerning—it was brown and appeared as though it had not been properly cleaned, and there was visible mold in the chamber where the coffee grounds go.I did notify the sales agent about these issues. Unfortunately, it took two days to receive a response. She offered to send someone out, but by that point we were already settled into the home with our family and dogs, and I was not comfortable having someone come into the house while we were there. I ended up cleaning the coffee maker myself.Another frustration was that all of the communication was through email. When you’re on vacation, who wants to spend their time emailing back and forth about cleaning issues instead of enjoying the views, pools, restaurant, golf cart, and everything else the property has to offer? A quicker response and a more convenient way to address concerns would have made a big difference.We would consider staying here again because we did enjoy the home, amenities, and our time there. However, I do feel the cleanliness issues should have been addressed before our arrival. I’m hopeful the management company will consider a partial refund or some type.