2/10 Terrible
Drew S.
18 January 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Awful Experience — Live Roaches in Home
This is the second time my family and I have rented and stayed in this property. We returned because of the amenities it offered, but unfortunately this time the house was not in a safe or clean state.
We came into wet towels, unwashed bedding, and found live cockroaches crawling around the kitchen. We informed the property manager of the situation after finding cockroaches crawling around the dishwasher, and their general managers response was that this is normal and we would need to wait for them to come and inspect the property the next day. He added that no matter the outcome of the inspection, he promised that they would do nothing for us in terms of finding another safer place to stay or provide any form of a refund. We sent them multiple photos and even a video showing the roaches crawling on the dishwasher. There were roach droppings in the silverware drawer — just so gross.
There was also a pungent musty smell in the laundry room, broken window in the bathroom, and water damage on the wall in the shower. There was drywall damage and so much wear and tear on the walls everywhere — they do not take care of this home like they did when I stayed the first time.
This home may look good in the photos, but it is so beyond unsanitary in person. Unless you want to deal with the nightmare of rebooking another home at 10pm and the property manager’s heartless, awful customer service throughout your whole vacation and beyond, I would recommend looking elsewhere.
Drew S.
Stayed 7 nights in Jan 2024
