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Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens

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Heated pool and spa vacation rental in Cape Coral, Florida.
A deck with lounge chairs, a hammock swing, and a sandbox with toys.
Heated pool and spa vacation rental in Cape Coral, Florida.
Heated pool and spa vacation rental in Cape Coral, Florida.
Kayaks

Reviews

9.6 out of 10, Loved by Guests
Top 10% of guest reviews in this area
4 bedrooms3 bathroomsSleeps 8

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly

Explore the area

View map
Cape Coral, FL
  • Place, Jaycee Park
    ‪1 min drive‬
  • Place, Four Mile Cove Ecological Preserve
    ‪5 min drive‬
  • Place, Dolphin Marina
    ‪5 min drive‬
  • Airport, Fort Myers, FL (RSW-Southwest Florida Intl.)
    ‪36 min drive‬

Rooms & beds

4 bedrooms (sleeps 8)

Guest Bedroom 1

1 Queen Bed

Guest Bedroom 2

1 Queen Bed

Guest Bedroom 3

2 Single Beds

Master Bedroom

1 Queen Bed

3 bathrooms

Guest bath

Toilet · Shower only

Guest Bathroom 2

Bathtub or shower · Toilet

Master Bathroom

Toilet · Shower only

Spaces

Deck or patio
Porch or lanai
Kitchen
Separate dining area
Dining area

About this property

Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens

Sanctuary on Savona

Welcome to Sanctuary on Savona, your private retreat in paradise! This stunning villa is the perfect blend of relaxation and adventure. Nestled in a prime Southeast Cape Coral location, this home offers an unbeatable waterfront setting with direct Gulf access. From the moment you step inside, you'll be greeted by an inviting atmosphere, with stylish decor, abundant natural light, and an open-concept layout designed for both comfort and entertainment. Whether you're lounging by the pool, exploring the serene canals by kayak, or simply unwinding in the private spa, this home promises an unforgettable Florida getaway. Here's what makes this home so special:

Bedding Arrangement:

4 Bedrooms:
Master Suite: Queen-size bed, Smart TV, Ensuite Bathroom
Guest Bedroom 1: Queen-size bed, Smart TV
Guest Bedroom 2: Queen-size bed, Smart TV
Guest Bedroom 3: Two Twin-size beds, Smart TV

Top Features:

Sleeps 8
Custom Heated Pool & Spa: Enjoy a resort-style experience with a heated pool and spa, perfect for year-round relaxation. Whether you're taking a refreshing dip during the day or soaking in the spa under the stars, this outdoor oasis is designed for ultimate comfort and enjoyment.
Private Beach with Beach Accessories: Feel the sand between your toes! Sanctuary on Savona boasts its very own private beach area, complete with lounge chairs and beach essentials. Relax with a book, sip a cocktail, or let the kids play in the sand while you soak up the Florida sunshine.
Gulf Access & Private Dock: Calling all boating enthusiasts! With direct Gulf access and a private dock, you can easily set out on a boating adventure or bring your own watercraft. Explore the beautiful canals, head out for a day of fishing, or cruise to nearby waterfront restaurants and islands.
Kayaks for Waterfront Exploration: Paddle through the scenic canals and discover the beauty of Cape Coral from the water. This home includes kayaks for guests to enjoy, offering a peaceful and fun way to explore the surroundings and get up close with local wildlife.
Expansive Lanai with TV & BBQ Grill: The spacious screened-in lanai is the perfect place to unwind. Watch your favorite shows on the outdoor TV, fire up the BBQ grill for an alfresco meal, and dine under the covered patio while enjoying the beautiful waterfront views.
Ping Pong Table: Get ready for some friendly competition! The home features a ping pong table, making it easy to enjoy hours of entertainment with family and friends. Whether you're a beginner or a seasoned player, this game room is sure to be a hit.
Experience the best of Florida's waterfront lifestyle at Sanctuary on Savona—a true retreat where relaxation and adventure await. Whether you're planning a romantic escape, a family getaway, or a group vacation, this home has it all.

Don't wait—book your stay today and start making unforgettable memories!


Roelens Vacations is proud to partner with the city to promote recycling and make our community more sustainable and greener. Thank you for your cooperation and for being part of a more sustainable future!

DISCLAIMERS:
This home allows one small, non-shedding dog (under 25 lbs) with prior approval and an additional pet fee. Sorry, no cats.

Please note: This home has a minimum age requirement of 25 to book. Smoking is not allowed on the property.

Boat lift is not available for guest use.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 9618286
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadlock

About the area

Cape Coral

Located in Caloosahatchee, a neighbourhood in Cape Coral, this holiday home is near theme parks and on the waterfront. Veterans Memorial Area and Vietnam War Memorial are local landmarks, and some of the area's attractions include Tom Allen Memorial Butterfly Garden and Sun Splash Water Park. Travelling with kids? Consider Lakes Regional Park, or check out an event or a game at JetBlue Park at Fenway South. Kayaking and power boating offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and ecotours nearby.
View more Holiday homes in Cape CoralOpens in a new window
Map
Cape Coral, FL

What's nearby

  • Jaycee Park - 1 min drive - 0.7 km
  • Four Mile Cove Ecological Preserve - 5 min drive - 3.8 km
  • Dolphin Marina - 5 min drive - 3.1 km
  • Veterans Memorial Area - 5 min drive - 4.1 km
  • Veterans Foundation Headquarters - 7 min drive - 3.4 km

Getting around

  • Fort Myers, FL (RSW-Southwest Florida Intl.) - 27 min drive

Restaurants

  • ‪Slipaway Food Truck Park & Marina - ‬5 min drive
  • ‪Clase Azul - ‬17 min walk
  • ‪Urban Buzz - ‬3 min drive
  • ‪Ford's Garage - ‬4 min drive
  • ‪Culver's - ‬4 min drive

Frequently asked questions

Does Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens have a pool?

Yes, this property has a pool. Pool types include heated pools.

How much does it cost to stay at Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens on 31 August 2026 start from NZ$750, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens?

Check-in begins at 4:00 PM.

What time is check-out at Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens?

Checkout is at 10:00 AM.

Where is Simply WOW! Private Beach, Gulf Access, Kayaks & Heated Pool -Sanctuary on Savona - Roelens located?

This family-friendly Cape Coral holiday home is located on the waterfront, within 3 mi (5 km) of Dolphin Marina, Coralwood Shopping Center and Coralwood Mall. Hospital del Prado and Veterans Foundation Headquarters are also within 3 miles (5 km).

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 24 out of 27 reviews
Rating 8 - Good. 2 out of 27 reviews
Rating 6 - Okay. 0 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

9.6/10

Cleanliness

9.8/10

Check-in

9.2/10

Communication

10/10

Location

9.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Kathleen L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
This beautifully furnished house was a true sanctuary. The pool and hot tub were a favorite for all of us. The kids loved the ping pong table and digging in the sand by the canal, and we loved fishing off the dock. The neighborhood is great for walking, and this property is close to many of Cape Coral's best attractions (restaurants, parks, weekly farmer's market, etc.) We loved Sanctuary on Savona, and we were so sad to leave. We hope to be back again one day!
Stayed 4 nights in Feb 2026
Response from VrboOwner on 20 March 2026
Thank you for the perfect 10/10 review! We’re so happy to hear the home felt like a true sanctuary for your stay. It’s wonderful that everyone enjoyed the pool, hot tub, ping pong, and time by the canal — fishing off the dock always makes for special memories. We’re glad the neighborhood and location made it easy to explore all that Cape Coral has to offer. It means so much that you loved Sanctuary on Savona and didn’t want to leave! We’d be delighted to welcome you back again one day. Best regards, Roelens Vacations
Verified

10/10 Excellent

Holly M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was in a great location and had a lot of enjoyable amenities such as the dock, kayaks, ping pong table and fishing poles. The bait shop just up the street was very helpful providing fishing tips and the proper bait for success. We caught catfish and snapper right off the dock! We also kayaked with dolphins, which was very cool and the view down the canal was amazing, especially during sunset! The pool was nice and warm and the hot tub provided relaxation. There is enough room for everyone (we had 4 adults and 2 kids) and we basically spent the entire week hanging out on the lanai watching basketball and having fun! Several great restaurants nearby, especially Mexico Lindo and BARunch!! We also rented bikes that were delivered and picked up, so we could explore the neighborhood and ride down to the Slipaway Food Truck Park with live music. Fort Myers is so close, we spent a day at the Margaritaville Beach Resort and another evening at the Mussels minor league (Twins class-A) game. Absolutely fantastic vacation!
Stayed 7 nights in Mar 2026
Response from VrboOwner on 9 April 2026
Thank you for the outstanding 10/10 rating! We’re so glad you enjoyed the location and made the most of the amenities—from fishing off the dock and kayaking with dolphins to relaxing in the pool and hot tub. It sounds like such a fun and memorable week for your group! We love hearing that you explored the area, enjoyed the nearby restaurants, and even caught a game—what a perfect vacation mix. Thanks as well for your kind words about our team. We’d love to welcome you back again soon for another amazing stay! Best regards, Roelens Vacations
Verified

10/10 Excellent

Burtscher Family

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great vacation house

Great time
Stayed 7 nights in Mar 2025
Response from VrboOwner on 21 April 2025
We're so happy to hear that you had a great time Karen! Thanks for choosing to stay with us — we hope to welcome you back again soon. Best regards, Roelens Vacations.
Verified

10/10 Excellent

Britni L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful home

Very relaxing and fun stay!
Stayed 5 nights in Jun 2023
Response from VrboOwner on 15 August 2023
Thank you for the kind review! We are so glad that you had a relaxing and fun stay! We hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

Maria M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful, very enjoyable stay at this place.

We absolutely had a great time on this property, very accuracy , neat clean, perfect for family and friends family style stay.We love it over all.
Stayed 7 nights in Nov 2021
Response from VrboOwner on 15 August 2023
Thank you for staying with us, it was a pleasure to host you and your family. We hope that you will visit us again in the future. Roelens Vacations
Verified

10/10 Excellent

Adam F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great property, outdoor space is wonderful!

This is a great property, there was plenty of room for our group and the outdoor space was great, tv, swings, hot tub, table tennis, pool, is where we spent most of our time. Excellent vacation would stay here again
Stayed 8 nights in Oct 2023
Response from VrboOwner on 25 October 2023
Adam, Thank you for the kind review! We are so happy you found the house great, and we hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

Lee P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Home was clean and well decorated. Location was on the water, quite but close to many amenities.

Communication was good with lots of touch bases to ensure our stay was going well.
Stayed 3 nights in Nov 2022
Response from VrboOwner on 15 August 2023
Hi Lee, Thank you for Staying with us at Sanctuary on Savona. It was a pleasure having you and your family as our guests. We hope to welcome you back to paradise on your next vacation to the sunshine! Roelens Vacation Rental Team
Verified

10/10 Excellent

Derek B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing

Our stay was relaxing, everything was clean and accurately described. Perfect for a getaway
Stayed 5 nights in Dec 2023
Response from VrboOwner on 2 January 2024
Derek, Thank you for the kind review! We are so happy you found the house great, and we hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

Lori G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Enjoyable

Great location, pet friendly and great outdoor space
Stayed 28 nights in Mar 2024
Response from VrboOwner on 16 April 2024
First, thank you for choosing our home. It was a pleasure hosting you and your family. We're delighted to hear that you found the house great! Providing a wonderful experience for our guests, is what we aim for. Thank you for choosing our property, and we hope to welcome you back for another memorable stay in the future. Safe travels, and until next time! Best regards, Roelens Vacations
Verified

10/10 Excellent

Marion D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best house we ever rented

Beautiful, well appointed and maintained
Stayed 7 nights in Feb 2024
Response from VrboOwner on 29 February 2024
Marion, Thank you for the kind review! We are so happy you found the house great, and we hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

John L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful and Relaxing

We highly recommend this vacation house. A very quiet neighborhood yet close to restaurants, shops, and the beach. The house was very clean. The outdoor area is so nice and relaxing. We really enjoyed our vacation there.
Stayed 5 nights in May 2023
Response from VrboOwner on 15 August 2023
John, Thank you so much for your wonderful review and for highly recommending our vacation house! We are thrilled to hear that you had a fantastic experience and enjoyed your stay with us. We truly appreciate your recommendation. We hope to have you stay with us again in the future! Best Regards, Roelens Vacations
Verified

10/10 Excellent

Christine S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beach

Beautiful home!
Stayed 6 nights in Jun 2022
Response from VrboOwner on 15 August 2023
Hi Christine , Thank you for Staying with us Sanctuary on Savonna. It was a pleasure having you and your family as our guests. We hope to welcome you back to paradise on your next vacation to the sunshine! Roelens Vacation Rental Team
Verified

10/10 Excellent

DOUG H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Location

House was perfect for our group of 7. I wish the fishing in the canal was better.
Stayed 9 nights in Jul 2023
Response from VrboOwner on 15 August 2023
Doug, Thank you for the kind review! We are so happy you found the house great, and we hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

John L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible experience

The property manager was extremely communicative the entire time we stayed to ensure we had everything we needed. We unfortunately had to leave our trip early due to the hurricane, but we will be back!
Stayed 7 nights in Sep 2024
Response from VrboOwner on 14 November 2024
Thank you so much for your thoughtful 5-star review! We're glad to hear that our team’s communication helped make your stay comfortable and ensured you had everything you needed. We’re sorry your trip was cut short due to the hurricane but are so happy to know you plan to return. We’ll be ready to welcome you back for a full, uninterrupted stay next time! Best regards, Roelens Vacations
Verified

10/10 Excellent

Lori L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Girls trip

We do a girl's trip every year. This house was very roomy and good location. The pool was nice. Was close to everything needed. But also private so we can enjoy the time spent at the house.
Stayed 6 nights in Jun 2024
Response from VrboOwner on 9 July 2024
Thank you for choosing our property for your annual girl's trip! We're thrilled to hear that you found the house spacious, well-located, and enjoyed the privacy and amenities, especially the pool. It's wonderful to know that you had everything you needed close by while still having a private and relaxing time at the house. We hope to have the pleasure of hosting you again soon! Best regards, Roelens Vacations
Verified

10/10 Excellent

Ryan N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice place!

We enjoyed our stay here, it was clean and comfortable and worked great for me and my wife and 4 other friends. Nice dock area with a sand beach, pool was clean, hot tub was hot, and outdoor living area was nice. Thanks!
Stayed 5 nights in Feb 2024
Response from VrboOwner on 6 March 2024
Thank you so much for your wonderful review! We're delighted to hear that you and your group enjoyed your stay and found our property clean, comfortable, and well-suited for your needs. It's fantastic to know that you appreciated the amenities, including the dock area with the sand beach, the clean pool, the inviting hot tub, and the lovely outdoor living space. We're grateful for the opportunity to have hosted you and your friends, and we hope to welcome you back for another enjoyable stay in the future. Safe travels until we meet again! Best regards, Roelens Vacations
Verified

10/10 Excellent

Paula P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Paradise

Everything was as exactly it said. Beautiful home, gorgeous hot tub and pool, that we spent the most time in. Location was great. Looking forward to renting this place again. A great getaway vacation.
Stayed 14 nights in Mar 2024
Response from VrboOwner on 19 March 2024
Paula, First, thank you for choosing our home. It was a pleasure hosting you and your family. We're delighted to hear that you found the house great! Providing a wonderful experience for our guests, is what we aim for. Thank you for choosing our property, and we hope to welcome you back for another memorable stay in the future. Safe travels, and until next time! Best regards, Roelens Vacations
Verified

10/10 Excellent

Ingrid B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Inviting and Relaxing

This home makes you feel welcome the moment you enter the front door. The pool area is amazing and the view of the water is spectacular day and night. It was so relaxing. We would definitely book this property again.
Stayed 6 nights in Jul 2022
Response from VrboOwner on 15 August 2023
Hi Ingrid , Thank you for Staying with us Sanctuary on Savona. It was a pleasure having you and your family as our guests. We hope to welcome you back to paradise on your next vacation to the sunshine! Roelens Vacation Rental Team
Verified

10/10 Excellent

Beret B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful home, perfect for our vacation

The home was perfect! We spent 99% of our time there on the patio and in the pool. The location was great too. Communication with the property manager was exceptional!! He helped us with questions very quickly. Thank you!!
Stayed 7 nights in Mar 2022
Response from VrboOwner on 15 August 2023
Hi Beret, Thank you for Staying with us Sanctuary on Savona. It was a pleasure having you and your family as our guests. We hope to welcome you back to paradise on your next vacation to the sunshine! Roelens Vacation Rental Team
Verified

10/10 Excellent

Cheryl M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing

We had a wonderful time! The weather was beautiful! The home was great and everything in it was easily accessible! It was very relaxing! We all LOVED the pool/lanai area! Which is where we spent most of our time! I would do it again!
Stayed 7 nights in Mar 2023
Response from VrboOwner on 15 August 2023
Thank you for the kind review! We are so happy you found the house great and we hope to have you stay with us again in the future. Best Regards, Roelens Vacations
Verified

10/10 Excellent

michael R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing Property

What a house! Great View, Great Location and awesome property. The pool and hot tub were great as well as the outdoor area. House looked like it was decorated by an interior designer. Kayaks were tons of fun. I only wish I rented a boat, but I did not think of it. Will stay again. I already inquired about the vacant lot next door. Thanks for a great vacation !
Stayed 7 nights in Apr 2022
Response from VrboOwner on 15 August 2023
Hi michael , Thank you for Staying with us Sanctuary on Savona. It was a pleasure having you and your family as our guests. We hope to welcome you back to paradise on your next vacation to the sunshine! Roelens Vacation Rental Team
Verified

10/10 Excellent

jessica s.

Liked: Cleanliness, check-in, communication, location, listing accuracy

PARADISE!!!

Thank You for such a great stay!! Everything about this house is just amazing. You immediately have the welcome feel when you arrive. No need to bring anything other than go shopping for food or do instacart. The amount of thoughfulness that was put into the home to make it easy to vacation is truely amazing. House was just as pictures and description showed. Plenty of activities to do right at your fingertips. My husband and kids spent countless hours on the dock fishing and crab fishing. Hubby loved the crab cage. Ping pong table was a hugh hit too along with the hot tub and watching movies while in hot tub at night. TV outside was a big plus as we spent more nights outside gathered around watching movies as a family than inside. New years eve was great the neighbors put on a great firework display as we all rang in to 2024. I will forever remember this house as it was a great family vacationing spot to make forever memories with your love ones. Cheers to 2024 we will be back again for sure :)
Stayed 6 nights in Dec 2023
Response from VrboOwner on 24 January 2024
Thank you so much for your heartwarming review! We're thrilled to hear that your stay at our house was such a great experience, and we're delighted that you found everything about it amazing. Your kind words about the thoughtful touches and the welcoming feel mean a lot to us. It's wonderful to know that your family created lasting memories, enjoyed the various activities, and made use of the amenities like the hot tub, ping pong table, and outdoor TV. We appreciate you choosing our home for your family vacation, and we're excited about the prospect of hosting you again. Cheers to more memorable moments with your loved ones! Warm regards, Roelens Vacations
Verified

8/10 Good

Terry R.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Not happy with over-all cleanliness

When we arrived, we noticed immediately the toilets were dirty with a black ring and the showers had hair and dirt in them. The floors and rugs were so dirty. We noticed a lot of hair. One sink in master bedroom and sink in 3rd bedroom would NOT drain!! We bought Drano to solve problem, but it only helped the master. The other sink we had to have plumber come and fix it. Also, water on kitchen floor from refrigerator. Not sure why so we just kept wiping it up. Also, trouble with TV and had to call for help and found out 2 remotes needed new batteries. Over-all the house and pool area were beautiful. We were just so disappointed with the cleanliness of the house:((
Stayed 7 nights in Jan 2024
Response from VrboOwner on 21 February 2024
Thank you for choosing to book our home for your stay, and we're delighted to hear that you found the overall house and pool area beautiful. We truly appreciate your feedback regarding the cleanliness issues you encountered upon arrival. Please know that our property manager conducts thorough inspections before guests' arrivals to ensure that the housekeeping team cleans the property to the highest standards. Regarding the sinks, we have addressed this matter with our maintenance team, and it has been resolved to prevent any future occurrences. Despite this, we are still delighted that we were able to live up to our commitment to ensuring prompt service whenever our guest needs us. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future for a more seamless stay. Best regards, Roelens Vacations
Verified

8/10 Good

Karen O.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

The Sanctuary is wonderful

We had some confusion when booking through VRBO and had to pay two booking fees (Roelens and VRBO) which was disappointing. The property is just as the pictures showed and the house is amazing! We were able to take the kayaks on the canal. What a nice neighborhood. The lot next to the house is vacant and there is a marine company using it. It was loud on a few mornings as they loaded up their barge to build someone's dock... but didn't impact our stay. One of the bbq's needed to be lit manually but worked great. The other grill we didn't use after opening it and it needed to be cleaned. (Smelled terrible) This was the only issue we raised to the property manager and it took over 24 hours to call back and another day for the cleaner to come to the house. This is my only complaint, a more attentive property manager is needed. It was a pleasure speaking with the folks at Roelens property and the house is absolutely amazing. The neighborhood is great and located so close to great bars and restaurants. The bridge to Fort Myers is only minutes away too if you want to venture out. I would recommend this wonderful home for a Peaceful vacation at the Sanctuary on Savona
Stayed 14 nights in Apr 2023
Response from VrboOwner on 15 August 2023
Karen, We are glad to hear that you found the house to be amazing and that the neighborhood was to your liking. We apologize for any confusion with the booking fees and for the delay in addressing the issue with the BBQ grill. We understand the importance of prompt and efficient communication, and we will take steps to ensure that our team is more attentive in the future. We are pleased to hear that you were able to take advantage of the kayaks on the canal and that the location was convenient for exploring the local area. We take pride in proving our guests with a peaceful and relaxing vacation experience, and we are thrilled that you found the home to be a great place to unwind. Thank you again for choosing to stay with us and for recommending our property. We hope to have the opportunity to welcome you back in the future. Best Regards, Roelens Vacations
Verified

2/10 Terrible

nickolas L.

Disliked: Cleanliness, check-in, communication, listing accuracy

Disappointing Experience: Unfulfilled Expectations

Our family's vacation rental experience in Cape Coral, Florida fell far short of our expectations. The property, advertised as featuring a beautiful pool, hot tub, and waterfront location, presented several unexpected challenges upon our arrival. We were blindsided by a last-minute demand for essential paperwork, which caused unnecessary stress and frustration. Upon entering the home, we found discrepancies between the online photos and the actual property, including uncomfortable beds and smaller-than-advertised rooms with views. Further inspection revealed unsatisfactory cleanliness, with dirty bathrooms and a commercialized kitchen, marked with stickers on nearly every item. The pool's freezing temperature and non-operational hot tub, compounded by malfunctioning TVs and Wi-Fi, added to our disappointment. Despite reaching out to the homeowner and property maintenance company, the promised solutions were delayed and ultimately ineffective, leaving us without essential amenities for the majority of our week-long vacation. Overall, the multitude of issues significantly marred our vacation experience, and we hope that our feedback prompts necessary improvements for future guests. Also was promised a partial refund that was never received
Stayed 6 nights in Nov 2023
Response from VrboOwner on 22 February 2024
Thank you for sharing your insight with us, although we must respectfully disagree with your assessment. Firstly, we want to clarify that detailed instructions regarding the Rental Agreement were promptly sent upon booking, with multiple reminders leading up to your arrival, as this is a crucial step in ensuring the safety and compliance of our community. Secondly, our team takes great pride in the meticulous maintenance of this home, with thorough inspections conducted by our property manager before each guest's arrival to guarantee cleanliness and functionality. We are confident that all expected amenities were in good condition upon your arrival. To further assist you, we promptly dispatched a member of our team to conduct an inspection and provide navigation assistance. We genuinely value your feedback and would be honored to have the opportunity to host you again, delivering the exceptional experience that our guests deserve and that we consistently strive to provide. Best regards, Roelens Vacations

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Go further with the Bookabach app

  • Easily message your host
  • Access, share and manage your trip
  • Earn OneKeyCash on holiday rentals
Scan the QR code with your device camera and download our app
QR code to download the app