8/10 Good
Denise M., Arlington Heights
18 July 2023
Liked: Cleanliness, check-in, location, listing accuracy
Family fun vacation
House was absolutely beautiful. The house was fully stocked with everything you could need. Lots of pool toys, cookies, cooler, etc. However, owners should reconsider property manager. Had an issue so I called. Call returned over an hour later. Was told she didn’t hear her phone ring. Essentially the garbage cans are located on side of house outside window of bunk room where my 1 year old granddaughter slept. We killed over 100 flies that made their way into the room. Found garbage cans full of garbage and many more flies outside and maggots inside garbage cans. Understand heat plus garbage= maggots but why isn’t management company checking to make sure all garbage cans go out to the curb weekly? They seemed unconcerned about the time we had to spend killing and cleaning up so my granddaughter could sleep in a room free of flies. Sent several requests through app and email requesting for some consideration for our troubles. I’m being ignored. Guess they got my money and are no longer interested in making amends with a past customer.
Denise M.
Stayed 4 nights in Jul 2023