Presidential Suite 2100 sq-ft, 4 Bedroom setup, Disney/Universal/Sea

Thank you so much for your kind review, Jamie! We're glad you enjoyed the location and that the condo was clean and spacious for your stay. It was a pleasure hosting you, and we’d love to welcome you back anytime.

Thank you, Debbie, for the wonderful review! We’re so glad you enjoyed the home, the location, and the amenities. It was a pleasure hosting you, and we truly appreciate your kind comments about the cleanliness and communication. You’re welcome back anytime, and we hope to host you again on a future visit to Orlando!

Thank you so much, Christian! We’re really glad you enjoyed the stay and that it worked out perfectly for your Universal trip. We’d love to host you again anytime!

Hi Vickie, Thank you for your feedback — we really appreciate you taking the time to share your experience, and we’re glad you enjoyed the resort, pool, location, and communication. Your feedback is extremely helpful as we continue to improve the home, and we hope to have the opportunity to host you again with a much better experience next time.

Hi Eric, Thank you so much for the 5-star review! It was a pleasure hosting you. I'm glad to hear the stay was convenient and communication was smooth. You're welcome back anytime — we'd be happy to host you again!

Hi Monique, Thank you so much for your kind review! We’re so glad your group enjoyed the space and pool area. It sounds like you made the most of your time at the parks — hopefully next time you’ll have a little extra time to relax by the pool. We’d love to host you again on your next visit!

Hi Ralph, Thanks so much for the kind review! It’s great to hear the home was a comfortable and convenient base for your Universal Studios trip. You were a pleasure to host, and you’re welcome back anytime.

Hi Betty, Thank you for staying with us and for taking the time to share your feedback. We’re glad you enjoyed the grounds and the resort amenities. We also truly appreciate your notes about the condo. We’ve already reviewed the photos you sent and have scheduled our team to take care of the updates and deep cleaning items you mentioned. Your feedback helps us improve, and we want every guest to have an excellent experience. Thanks again for staying with us, and we’d be happy to welcome you back anytime.

Thank you, Angel! We’re so glad to hear you and your group had an amazing time in Orlando and enjoyed the clean and spacious home. It’s great to know the easy check-in process and large kitchen made your stay even better. We’d be happy to welcome you back anytime!

Hi Jennifer, Thank you for the wonderful review! We’re happy to hear the space and full kitchen made your stay enjoyable. It was a pleasure hosting you, and we hope to see you again!

Thank you for your kind words! We’re so glad you enjoyed your stay and hope to welcome you back again soon.

Thank you for your feedback and for staying with us! We’re glad to hear it was a good start, and we’ll keep working to make each guest’s experience even better. We’d love to welcome you back anytime.

Thank you so much, Kenn! I’m glad the condo worked out perfectly for your family. It’s great to hear you enjoyed the setup, amenities, and convenient location. You were a pleasure to host, and we’d love to welcome you back anytime!

Hi Terry, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the condo and that everything went smoothly from check-in to check-out. It was a pleasure hosting you on your last-minute getaway, and we’re so glad the location worked well for your visit to the parks. We’d love to welcome you back anytime!

Hi Khori, Thank you so much for your kind words! We're thrilled to hear that the property met your expectations and that you found everything clean, convenient, and well-communicated. It was a pleasure hosting you, and we’d be happy to welcome you back anytime.

Hi Tonya, Thank you so much for the wonderful review! I'm thrilled to hear your family had a great time during the Sunshine State BMX Championship and that the condo gave you the space to relax and recharge. It’s great to know you enjoyed the pools and the balcony — morning coffee with that view is one of our favorites too! We’d love to welcome you back anytime your travels bring you to Orlando!

Hi Frenchie, Thank you so much for the kind words! I'm so glad to hear that you and your family enjoyed the condo. It was a pleasure hosting you, and you're always welcome back anytime!

Thank you for staying and we appreciate the nice review

Thanks so much! We're happy to hear the location worked out perfectly for your visit to the convention center. We'd love to host you again next time you're in town!

We established a positive rapport with the guests prior to their arrival on **November 6th, 2025**. On **October 28th, 2025**, we sent a detailed welcome package outlining check-in procedures, inspection instructions, property rules, and our policy to address any concerns immediately upon notification. We clearly explained that guests should inform us right away if anything was damaged or out of place, and that our housekeeping team could be dispatched at once to correct any issue. During the stay, the guest reported supposed stains on the **pull-out couch mattress**. For context, **10 individuals stayed in the condo**, placing significant strain on the property. Importantly: * On **November 2nd, 2025** (just before their arrival), during our routine **professional insect control treatment**, the **pull-out sofa was fully opened and inspected** to ensure there were no pests. At that time, **there were no stains, damage, or irregularities** present. * **No concerns were reported upon arrival** on November 6th. * **The first mention of any issue with the pull-out couch was made on November 7th, after the guests had used it.** That evening, they requested additional sheets, which we immediately provided. We remained responsive and accommodating throughout their entire stay. All of this can be directly **verified by Maurice**, our property manager, who personally oversees: * Cleaning and inspection procedures * Bug spraying and pre-arrival property checks * General maintenance and management services Maurice can confirm that *as of November 2nd, the pull-out couch was fully inspected, opened, and found to be clean and undamaged.* --- ### Regarding Supplies As stated in the welcome package, we provide *“starter supplies”* similar to what is standard across professional vacation rentals. This includes: * **Two rolls of toilet paper per bathroom** * **Two rolls of paper towels** * **Two trash bags** This starter kit is intended to ensure guests are comfortable **until they are able to visit a nearby store** to purchase additional items according to their individual needs. With a group of **10 guests staying for a week**, it is reasonable to expect that they will need to replenish consumable supplies themselves. If we provided 20 rolls of toilet paper or similar excessive quantities, past experience shows these items are often taken or remain unaccounted for after checkout. This policy is clearly noted in the welcome materials and aligns with industry standards for vacation rentals. --- ### Additional Concerns Throughout the stay, there were several issues that raise concern, including: * Prohibited vaping despite prior notice that it was not allowed * Excessive alcohol consumption (evidenced by an empty bottle of Jack Daniels) * Extreme soiling of linens and towels far beyond normal use * Disposal of property items such as the bathroom area rug due to damage * Food left exposed throughout the unit * Refusal to allow our cleaning team access at the scheduled 10:00 a.m. checkout time—even though new guests were arriving at 4:00 p.m.—requiring **intervention from Vista K Security** * Attempts to escalate minor observations into refund demands from **day two of the stay** --- ### Host History and Performance * A **10/10 guest rating was received just five days prior** to this stay. * We are a **Premier Host with nearly 13 years of rental history and over 100 reviews.** * We have a verifiable record of *immediate resolution* of any legitimate concerns when communicated properly. We welcome constructive feedback and always act quickly to correct any issue. However, the manner and timing of complaints in this instance—along with the condition in which the unit was left—do not align with responsible occupancy or genuine maintenance concerns. --- matter.** All photographs, inspection records, supply policy documentation, and maintenance logs—including confirmation from Maurice—can be **We respectfully request VRBO’s support in this provided upon request. Thank you for your review and continued support.

Hi Bethany, Thank you so much for the kind words! We're thrilled to hear that you enjoyed your stay and that the location, space, and pool area all met your expectations. We truly appreciate your feedback about the shampoo — we'll definitely look into upgrading it or adding conditioner to better accommodate future guests. We’d be honored to host you again anytime you're back in town!