We found Sonia very easy to deal with and particularly attentive to a minor issue of a personal nature that we had. She met us with a very thorough explanation of how things work, like turning on gas, plugs, internet, locks, washer. We had questions and she was always quick to respond. A great representative and friend. We were there for two weeks and Angela came in and cleaned midway. She is thorough and efficient and there was no charge for that, as Sonia wants to maintain the quality of care that her home receives.
That said, this apartment was FABULOUS. Just the right combination of old world that we were looking for and modern conveniences. ( We all now own frothers for cappuccino.) This apartment has large comfortable rooms, a wonderful garden (that we could not use tdue to cold weather- we stayed there at Christmas), comfortable bed and furniture. Lots of hangers. Loads of towels.
The neighborhood was fun. A little bakery around the corner wraps your pastries like a present in paper and ribbons. Several good restaurants , a small market, and a scooter rental are within three blocks, It is a ten minute walk to the trains and it is right in the center of town. This is a very walkable area. This was my favorite of all the five places we stayed in Italy.