Perfect Townhome in Resort with Pool, Jacuzzi & BBQ
Experience the vacation in this 1400 sq/ft townhome that effortlessly combines vintage appeal, with contemporary comfort.
With 2 bedrooms and a suite it can comfortably accommodate up to 8 guests. Located within the gated community of Lucaya Village Resort, a 10 minute drive from Disney gate, guests can enjoy a variety of amenities including a clubhouse with a pool, Jacuzzi, playroom, fitness center, BBQ areas, playgrounds and peaceful green spaces, for relaxation.
Townhome 3 bedrooms | 2 bathrooms 1400 sq. ft. | 130 m²
FIRST FLOOR: • 1 suite with a king-size bed; • Kitchen, dining room and living room in an integrated space.
SECOND FLOOR: • 1 bedroom with a king-size bed; • 1 bedroom with 2 full-size beds; • 1 social bathroom.
HOUSEKEEPING • To ensure a spotless experience, the home is professionally cleaned and inspected before your arrival. Daily housekeeping is not included in the rental, but mid-stay cleaning can be arranged for an additional fee if needed.
Located in Kissimmee, Lucaya Village is close to Disney parks and Orlando's main attractions, providing easy access to everything the area has to offer. The gated community has self-parking and several leisure options. All houses have access to the Clubhouse that offers the following services:
• Basketball court; • Playroom with video game; • Barbecue areas (additional cost); • Copy and print (additional cost); • Fitness center; • Internet space with computers; • Brazilian style bakery, cafe and mini market; • Heated pool and Jacuzzi; • Receiving orders and correspondence (inquire the clubhouse about rules and costs); • Concierge services (car rental, transportation and sales of tickets and simcard).
Main distances: • Walmart, CVS, Walgreens, Publix, Target, Ross and several restaurants (2 to 5 minutes) • Lake Buena Vista Outlet (5 minutes) • Celebration Hospital (5 minutes) • Disney Parks (10 minutes) • Sea World and Convention Center (15 minutes) • Premium Outlet (15 minutes) • Universal Studios (20 minutes) • Orlando International Airport (25 minutes) • Millenia and Florida Mall (25 minutes)
Two days before the guest's arrival, the voucher with check-in instructions will be sent.
This is a self-catering vacation home. Guests must purchase any further items needed that they'll consume or use during the stay or replace products when they are over. This includes personal care products, food, drinks, etc. The offered amenities listed below are only initial supplies, small-sized:
- Bathroom: One toilet paper per bathroom, a garbage bag that is already in the trashcan, Small shampoo and conditioner. - Kitchen: Two garbage bags, Sponge, Dishwasher soap, Paper towel. - Laundry: One laundry detergent. - Linens/sheets: 1 sheet kit per bed, one towel per guest (house’s maximum occupancy).
PLEASE NOTE: The following extra services are available and must be requested at least 48 hours before your check-in date. Here are the details:
• Early check-in (from 12 pm): $127, subject to availability. • Late check-out (until 3 pm): $127, to be requested no later than check-in time and subject to availability.
PARKING • Parking spots are free. • Two cars allowed per house • Commercial vehicles (including those with commercial signature), recreational vehicles (RV ́s), trailers or buses may not be parked within the community and will be towed.
CLUBHOUSE • All amenities are open to the guests. • Gym, kids’ room, business center are open from 7am – 10pm • Pool is open from dawn to dusk
TRASH • Trash must be put inside the dumpster (There are seven around the community) • Trash must be bagged in plastic bags and they must be closed. • Trash bags or trash bins are not allowed outside the house.
DELIVERY • Policies and procedures for receiving packages: Only the package recipient may retrieve it at the Front Desk. If a third party needs to pick it up, it is necessary for the recipient to authorize them to do so by emailing frontdesk@lucayahoa.com. In both cases, presentation of an identification document and signature in the Package Book at the Lucaya Village Club House is required. • Cost PER PACKAGE (The rates may be adjusted by the resort without prior notice): - 10 days: no cost - 11-20 days: $5.00 - 21-30 days: $10.00 • After 30 days, packages will be returned to the sender. - Packages exceeding 64 inches in size (sum of the 3 largest edges) = $5.00 - Over 20 packages at pickup = $1.00 per additional package - Overweight packages (over 44 lbs) = $5.00 - Lucaya Village is NOT responsible for lost packages.
GENERAL RULES • Pets are not allowed by the community.
Add dates for prices
Amenities
Pool
Hot tub
Kitchen
Washing machine
Dryer
Free WiFi
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Similar properties
Lovely 3bdr Home, Resort included! Near Disney - West Lucaya
Lovely 3bdr Home, Resort included! Near Disney - West Lucaya
The host requires you to complete the following before checking out:
Load and start the dishwasher
Remove personal items, remove leftover food and drinks and take out the rubbish
Turn off the lights and lock the doors
Linens can be left in the rooms as the housekeeping team will remove all linens from the property to clean;
The towels can be left in the bathroom; our housekeeping team will take care of them;
Leave all blinds in the closed position;
When you check out, please enter the code 123456 and press the (✔) button.
We'd love your feedback. You should receive an email from VRBO with a link to submit a review. If you enjoyed your stay, a 5-star review would help us keep our standards high;
Failure to complete these may result in a negative review from the host.
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 45-4809438
We should mention
A car is recommended for transport to and from this property
Frequently asked questions
Does Perfect Townhome in Resort with Pool, Jacuzzi & BBQ have a pool?
Yes, this property has a pool.
How much does it cost to stay at Perfect Townhome in Resort with Pool, Jacuzzi & BBQ?
As of 27 March 2026, prices found for a 1-night stay for 2 adults at Perfect Townhome in Resort with Pool, Jacuzzi & BBQ on 16 April 2026 start from NZ$231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Perfect Townhome in Resort with Pool, Jacuzzi & BBQ pet-friendly?
No, pets are not allowed at this property.
How much is parking at Perfect Townhome in Resort with Pool, Jacuzzi & BBQ?
On-site parking is available at the property.
What time is check-in at Perfect Townhome in Resort with Pool, Jacuzzi & BBQ?
Check-in begins at 4:00 PM.
What time is check-out at Perfect Townhome in Resort with Pool, Jacuzzi & BBQ?
Checkout is at 10:00 AM.
Where is Perfect Townhome in Resort with Pool, Jacuzzi & BBQ located?
Situated in Kissimmee, this holiday home is within 1 mi (2 km) of Fun Spot America and Old Town. Lake Cecile and Lake Buena Vista Factory Stores are also within 3 miles (5 km).
Reviews
9.8
Exceptional
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Super convenient to both Disney & Universal parks. Great communication with the host! Townhouse was absolutely perfect, with one small exception. The bathtub/shower combo desperately needs to be updated. Upon arrival, all of the lights were left on, which was nice because we arrived at night. We were also welcomed with a nice gift bag with a couple of packs of coffee and cookies. Also, we were given a few extra bath towels as well as a nice supplies of bathroom toiletries to get us started. Overall, great place to stay if you are visiting both parks!
Lisa G.
Stayed 6 nights in Oct 2025
Response from VrboOwner on 31 October 2025
Thank you so much for your thoughtful review!
We’re so glad you enjoyed your stay and found the location convenient for visiting both Disney and Universal. It’s wonderful to know you appreciated the welcome touches and communication. We truly value your feedback about the bathtub and will review this with our team for improvement. You’re always welcome back anytime!
It was very nice enjoyed the property accurate location and smooth check in
Emma M.
Stayed 7 nights in Jun 2023
Response from VrboOwner on 30 June 2023
We're delighted to hear that you had a very nice stay and enjoyed the property! It's great to know that the location was accurate and that the check-in process went smoothly for you. If you have any future travel plans to the area, we would be thrilled to welcome you back for another enjoyable stay.
Wonderful experience. Everything was exactly as described and communication was excellent. Will absolutely stay again on our next trip!!!!!
Jenny L.
Stayed 2 nights in Mar 2024
Response from VrboOwner on 5 April 2024
Dear Jenny,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and that your experience exceeded your expectations. It's wonderful to know that everything was as described and that our communication met your needs.
We truly appreciate your kind words and are delighted to hear that you plan to stay with us again on your next trip. We look forward to welcoming you back and ensuring another wonderful experience for you.
Kind regards, Innovare Team
This was a great condo , was perfect for our trip to Disney, great location and exactly as pictured! We will be back for sure!!
Carolyn N.
Stayed 3 nights in Jun 2024
Response from VrboOwner on 5 July 2024
Dear Carolyn, Thank you for your fantastic review! We are delighted to hear that you found our condo perfect for your trip to Disney and that it met your expectations in both location and appearance. It’s wonderful to know you plan to return.
We look forward to welcoming you back for another magical stay!
Warm regards, Innovare Team
We had a great time! Perfect for just a few days and wanting to be all in one house vs separate hotel rooms! Everything was updated and well kept. Would definitely stay here again.
Laura P.
Stayed 3 nights in Oct 2023
Response from VrboOwner on 26 October 2023
Dear Laura,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great time during your stay and that you found the accommodations well-suited for your needs. It was truly a pleasure to have you as our guest, and we would be delighted to welcome you back anytime you choose to stay with us again.
If you have any more comments or suggestions in the future, please don't hesitate to share them. We're always looking for ways to enhance our guests' experiences.
Safe travels, and thank you for choosing us for your stay!
Warm regards,
Innovare Homes
We enjoyed our stay very much. The property is very clean and the location is so convenient and close to Disney World. Thank you for letting us stay at your property!
Angela C.
Stayed 6 nights in Apr 2023
Response from VrboOwner on 3 May 2023
Thank you for choosing our property for your stay and for taking the time to leave a positive review. We are thrilled to hear that you enjoyed your stay with us and that our property met your expectations. We strive to provide a clean and comfortable environment for all of our guests, and we are glad to hear that you found our location to be convenient for your visit to Disney World. We appreciate your kind words and hope to host you again in the future. Thank you again for your stay and your feedback.
This was just like being at home. We slept well and enjoyed the pool. Nice and quiet
Teri F.
Stayed 2 nights in Mar 2024
Response from VrboOwner on 16 April 2024
Hi Teri,
We're thrilled to hear that your Orlando weekend felt just like home! Creating a comfortable and enjoyable experience for our guests is what we strive for. It's fantastic to know that you slept well and had a relaxing time by the pool. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We'd be delighted to welcome you back for another peaceful getaway!
Kind regards,
Innovare Team
Hi Tara, Thank you for your great review!
We’re glad to hear that you loved the place and found it convenient, safe, and clean. Your feedback means a lot to us.
We hope to welcome you back soon! Kind regards, Innovare Team
Thank you so much for your glowing review! We're thrilled to hear that you loved your stay with us and that you've found your preferred place to stay. We can't wait to welcome you back on your next visit. Your loyalty means the world to us!
We stayed here for a boys graduation trip to Universal Studios and Islands or Adventure. Place was clean, and comfortably fit everybody
Rocky M.
Stayed 3 nights in May 2024
Response from VrboOwner on 4 June 2024
Hi Roger,
Thank you for choosing to stay with us for your boys' graduation trip to Universal Studios and Islands of Adventure! We're glad to hear that our place was able to comfortably accommodate everyone and that you found it clean. It's wonderful to know that you enjoyed your time here, and we hope the memories made at Universal will be cherished for years to come. If you ever find yourselves back in the area, we'd love to host you again!
Innovare Team
We booked this area for a cheer competition. The property was exactly as described. Loved that it was inside a gated community, pool was nice, property was clean and stocked with all the beginning essentials. Check in and out was easy. Would definitely stay again.
Mallory W.
Stayed 5 nights in Apr 2024
Response from VrboOwner on 10 May 2024
Hi Mallory, We're thrilled to hear that you had an amazing stay during your cheer competition! It's great to know that the property met your expectations and was exactly as described. Easy check-in and check-out processes are always a plus, and we're delighted to hear that was the case for you. Thank you for sharing your positive experience, and we look forward to hosting you again in the future!
Kind regards,
Innovare Team
Everything was as advertised. Enjoyed our stay immensely.
Make sure to use the app to look at check-in/out procedures as the pdf attachments don’t show in email communications, we were only able to see the attachment from inside the app.
Steven B.
Stayed 3 nights in Jan 2024
Response from VrboOwner on 2 February 2024
Thank you for choosing our home for your family weekend, and we're thrilled to hear that everything lived up to your expectations.
If you plan another visit to the area, we'd be delighted to host you again. If there's anything specific you'd like to highlight about your stay or any suggestions for improvement, please feel free to share.
Safe travels, and we hope to welcome you back in the future.
Clean, comfortable and perfect for our trip to Orlando
This townhome was clean and very well maintained. It was a good three bedroom floor plan that was very comfortable for our visit to Orlando. It is in a convenient location and the check-in and check-out process were very easy. I would definitely say here again.
Jeff D.
Stayed 3 nights in Dec 2021
Response from VrboOwner on 15 August 2024
Thank you for your great review! I’m thrilled to hear that the townhome was clean, well-maintained, and comfortable for your Orlando trip. It’s wonderful to know that the location was convenient and the check-in and check-out processes were smooth. We’d be delighted to host you again in the future!
Loved the townhome space. Enough rooms to accommodate. Very close to parks and shops. Very responsive host. Only con was the showerhead upstairs needs to be replaced, issue with water pressure. Overall we enjoyed our stay, will recommend to others.
Tikqwah Hope J.
Stayed 4 nights in May 2022
Response from VrboOwner on 27 May 2022
Hi Tikqwah, we are immensely happy that you had a good stay. And forgive me for the shower, I'll let customer service know. I hope to have you as a guest another time. Regards
Loved our stay here! Clean, quiet, safe and excellent location. We stayed here for my daughter’s dance competition and 6 of us were very comfortable. Close to the competition venue, Disney properties and tons of restaurants and grocery stores nearby. We were also able to spend a day at Cocoa beach. It was a quick 50 minute drive with beautiful beach, free parking and rentals available. Would definitely rent again! Only suggestion would be to update utensils, there was no wine opener! 😀
Courtney W.
Stayed 7 nights in Jun 2024
Response from VrboOwner on 14 July 2024
Dear Courtney, Thank you for your glowing review! We're thrilled to hear that you loved your stay and found our townhouse clean, quiet, and in a safe, excellent location. It's wonderful that it comfortably accommodated your group during your daughter's dance competition, and we're delighted you found it convenient for visiting Disney properties, restaurants, and grocery stores nearby.
We're also glad you had a great day at Cocoa Beach despite the 50-minute drive. Your feedback about updating utensils, including a wine opener, is duly noted and will be taken into consideration for future improvements. We appreciate your suggestion.
It was a pleasure hosting you, and we look forward to welcoming you back for another stay!
Best regards, Innovare Team
This has got to be one of the "VERY" best place we have ever stayed at! Clean, quiet and roomy!! Beautiful pool area extremely clean and very well taken care of. We couldn't figure out ice maker and they were there and took care of it within hours after I sent text.
I wish everyone of our experiences were as great as this one was!
Thank you so very much!!
Cheryl H.
Stayed 5 nights in Feb 2023
Response from VrboOwner on 27 February 2023
Wow, thanks Cheryl, we realy appreciate, it was a pleasure to host you!
Loved everything about this property but we were supposed to have 4 people and they only gave us two rolls of toilet paper for a whole week granted it ended up only being two of us so it worked out. The shower heads were a little funny but still got the job done. Other than those things this property was absolutely perfect! In a gated community to ease your mind and great food locations all around! Love love love
Ashley S.
Stayed 7 nights in Jul 2024
Response from VrboOwner on 9 August 2024
Dear Ashley,
Thank you so much for your review! I'm glad to hear that you loved the property and had a great stay. I appreciate your feedback regarding the toilet paper and shower heads, and I'm happy to know it worked out for you in the end.
As noted in the listing, this is a self-catering vacation home. Guests are responsible for purchasing any additional items they may need during their stay or replacing products when they run out. The provided amenities are only initial supplies, and include the following small-sized items:
Bathroom: One roll of toilet paper per bathroom, a garbage bag already in the trashcan, and a small shampoo and conditioner.
Kitchen: Two garbage bags, a sponge, dishwasher soap, and a paper towel.
Laundry: One laundry detergent.
Linens/sheets: One sheet kit per bed and one towel per guest (up to the house’s maximum occupancy).
Thank you again for choosing our property, and we hope to welcome you back for another stay in the future!
Kind regards,
Innovare Team
We stayed here for a full week for a week at Disney & Universal and it was a great spot - all of the Disney parks are 15 min or less and otherwise there were lots of dining options VERY close by. The onsite pool & hot tub were great.
The unit itself on both floors are well maintained - nothing feels outdated. we didn't feel like we were invading someone else's abode. The neighborhood is safe, quiet & peaceful.
If anything - perhaps maybe an extra roll of TP, PT, and an extra trash bag would be nice as a back up for a week's stay.
Michael P.
Stayed 8 nights in Jul 2023
Response from VrboOwner on 20 July 2023
Thank you for your wonderful review! We're thrilled that you had a great week visiting Disney and Universal, and found the location convenient with plenty of dining options nearby. We're glad you enjoyed the onsite pool and hot tub, as well as the well-maintained unit. Your feedback about additional supplies is valuable, and we'll make sure to consider it for future stays. We hope to host you again soon!
This place was great. It was clean. Carpet was a little old but in good condition. Beds were very comfortable. The water pressure in the showers were awful but not a deal breaker. The area was ok. It was well lit and there was a safety officer driving around but still seemed shady at times. The pool was very clean and there was hardly ever anyone there but it was also not that big.
Amy M.
Stayed 9 nights in Apr 2023
Response from VrboOwner on 10 May 2023
Thank you for your review. We are glad to hear that you found the property to be clean and comfortable, and that you enjoyed the pool. We apologize for any inconvenience caused by the water pressure in the showers, and we will look into this issue. We take the safety and security of our guests very seriously, and we are glad to hear that you felt the area was well-lit and patrolled by a safety officer. Thank you for your feedback and we hope to host you again in the future.
We stayed here 3 nights so that we could hit Magic Kingdom and Epcot and this Townhome couldn’t be in a better location for the price. Our kids loved swimming in your pool the night we got there and the location of the townhome to fast food and shops on our way to and from Disney was perfect.
The actual townhome itself was very clean and perfect for our family. The downstairs room was wonderful for my mom on the first floor away from the house of our family of 4 getting ready in the morning and winding down at night. The beds were very comfortable and it had everything we needed.
We were also grateful for the prompt messaging from the management on questions we had.
This is exactly the kind of place we were looking for and would love to rent it again!
Anne N.
Stayed 3 nights in Jun 2023
Response from VrboOwner on 13 June 2023
Thank you so much for your wonderful review! I'm thrilled to hear that the location of the townhome was ideal for your visit. It's fantastic that your kids enjoyed the pool, and the proximity to fast food and shops made your trips to and from Disney convenient.
I'm glad the townhome itself met your expectations, with its cleanliness and suitability for your family. The downstairs room sounds like it provided a perfect retreat for your mom, giving her some privacy while still being close to the rest of the family. Comfortable beds and having everything you needed contributed to a pleasant stay.
Providing prompt and helpful communication is important to us, so I'm glad that our team was able to assist you with any questions you had.
It's truly rewarding to hear that our townhome was exactly what you were looking for, and we would be delighted to have you as our guests again in the future. Please don't hesitate to reach out when you plan your next visit. Thank you once again for choosing our townhome and for sharing your positive experience!
The property was very clean, pleasant, and felt safe. There was some wear and tear to the condo (broken window shade & missing coffee pot for the coffee maker for instance). The pool closing at dusk (like 8:00 PM) was a bummer as most folks are just getting back from their daily adventures later in the day, and it would have been nice to have more time in the pool or hot tub to relax. Overall, it was a great place and I would stay again.
Jeff S.
Stayed 8 nights in Mar 2024
Response from VrboOwner on 30 March 2024
Dear Jeff,
Thank you for sharing your feedback with us. We're pleased to hear that you found our property clean, pleasant, and safe.
We apologize for the inconvenience caused by the wear and tear in the condo, including the broken window shade and missing coffee pot. We will address these issues promptly to ensure a more comfortable experience for our future guests.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Warm regards,
The property was very nice and quiet. My only complaints are that, for 4 adults staying one week, we were given one roll of toilet paper per bathroom (2). There were no condiments, no coffee or tea. If you were to call the property manager, it stated in the arrival email that you could be charged up to $50. We ended up having to buy basic items, including garbage bags, toilet paper, laundry soap, sugar, salt, pepper, which has been a common offering in all other places we have stayed at.
Traci M.
Stayed 6 nights in Oct 2023
Response from VrboOwner on 31 October 2023
Hi Traci,
Thank you for taking the time to provide feedback on your stay, and I'm glad to hear that you found the property nice and quiet.
I apologize for any inconvenience you experienced regarding the supplies provided in the house. We do provide initial supplies to get guests started for their stay, and this information is typically communicated to guests both in the listing description and in the welcome message sent before arrival. I'm sorry if this information was missed or not as clear as it could have been.
In the future, we will make sure to emphasize this information to ensure all guests are aware of what is provided and what they may need to bring or purchase during their stay. Your input is valuable, and we appreciate your understanding.
If you decide to stay with us again in the future, please don't hesitate to reach out if you have any questions or need further assistance. We want to make sure your next stay is as enjoyable as possible.
Thank you for choosing to stay at our property, and we hope to host you again.
Best regards,
Innovare Homes
We were in town for a major Cheerleading competition at ESPN Wide World of Sports. The drive to ESPN could not have been easier and quick. The resort is located in a good spot to get to lots of restaurants, shopping and even Walmart is less the a mile away.
The resort is clean and quiet. The pool is not huge but still was a nice area to relax.
At the house the check in was a breeze! We found the house to be clean and well stocked with the comforts of home. And supplies (paper towels, bath soap, laundry soap, etc) to get you started. The beds were comfortable, just the right softness, lots of pillows and blankets. Every once in awhile we could hear the neighbors walking up and down the steps or children playing in the court yard but it was not bad enough to count this location out.
Overall, we would definitely stay here again!
Rick C.
Stayed 4 nights in Apr 2022
Response from VrboOwner on 22 May 2022
Glad you liked Rick, it was a pleasure to host you! Hope to have you back soon!
Best wishes
Verified
6/10 Okay
April P.
15 October 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Could have been a great stay
The check in was easy and the place looked as advertised. All was well the first night.
The next morning we were awaken by someone banging on the door. The man claimed to be maintenance and said he needed to fix the AC. We were never told nor given any advanced notice that something was wrong with the AC, nor that someone would be coming during our stay to fix anything on the property.
The man said that he turned off the AC, which he did, and was going to enter regardless of my protest. I told him he was not coming in and he shouted that if he couldn't come in he would be back the next day to do it. I told him no since we were planning to spend the day at Disney World.
I tried to contact the homeowner/property manager but they were slow to respond. Vrbo was contacted and they also tried reaching out to the homeowner/property manager. Vrbo was very helpful with making sure my family and i would be able to get into another home if necessary.
The AC was turned back on shortly after, but later in the afternoon it was turned off again. It was 79 to 84 degrees F from the mid afternoon to the next morning. My messages to the homeowner/property manager were not replied to. So the next morning we planned to call vrbo to be moved. Finally the homeowner/property manager called with another property near by that we could move into later that morning.
However, 1 of the toilet seats was held together with glue and fell apart when my senior mother sat down on it. I would not recommend
April P.
Stayed 4 nights in Sep 2023
Response from VrboOwner on 23 October 2023
Dear April,
I'm truly sorry to hear about the issues you experienced during your stay, and I sincerely apologize for any inconvenience you and your family endured. Your feedback is essential in helping us improve the guest experience.
It's unacceptable that you were not informed in advance about the AC issue and that maintenance arrived without notice. I understand how frustrating and disruptive this must have been for your family. I'll be addressing this matter with my team to ensure that proper communication and procedures are in place to prevent such incidents in the future.
Additionally, I apologize for the condition of the toilet seat in the alternative property. That should not have been the case, and I will investigate why it was overlooked.
Thank you for bringing these matters to my attention, and I'm glad that Vrbo was able to assist you in finding an alternative accommodation. Please accept my sincerest apologies for the inconvenience you faced, and I hope that if your travels bring you back to the area in the future, you might consider giving us another chance to provide you with a much-improved experience.
Warm regards.
About the host
Hosted by Vip Homes
Welcome to Innovare Homes! With 15 years of experience in the Orlando property management market, we are known for our professionalism and dedication. Our exceptional hospitality has earned us high ratings for reliability and warmth. Our strategically located welcome center ensures a smooth and convenient experience for our guests.
At Innovare Homes, we have a fleet of vehicles and a specialized team for cleaning, maintenance, and inspections to ensure our properties are in perfect condition. We use advanced technology to provide a seamless check-in process and offer support 24/7. Our linens are washed in industrial facilities to guarantee the highest standards of hygiene. Cleanliness and organization are paramount to us, ensuring our guests' utmost satisfaction.
As a Premier Host on VRBO, we look forward to hosting you and making your stay unforgettable!
Languages:
English, Spanish, Portuguese
Premier Host
They consistently provide great experiences for their guests