10/10 Excellent
Heather D.
3 October 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Beyond words how incredible our hosts were during hurricane Ian
Our hosts were beyond words! They put our safety and well being first when we found ourselves caught in the middle of hurricane Ian.
We had booked for 12 nights, due to leave on the Thursday when hurricane Ian was at its worst in Orlando. Darlene (the owner) messaged to check we were ok before the hurricane hit and advised we were welcome to stay as long as needed. Virgin had left us high and dry without any contact or updates after offering an earlier flight back to the U.K. (Mon) before the hurricane was due to hit.
Darlene made sure we were safe. She was very caring, compassionate and patient and left our check out open ended whilst we waited for contact from Virgin.
Unfortunately we lost power and consequently internet as a result of the hurricane so we had to wait until late Thursday pm after the obvious danger had passed before we could contact our host. Darlene never charged or intended to charge us for our extra 2 nights stay, which we were very grateful for.
Now regarding the property:
this home is very clean, tidy, comfortable and spacious.
The kitchen is well equipped with everything you need and there was a full size washer and dryer in the utility.
The living area was very nice and relaxing.
The king bed in the master is exceptionally comfortable (we didn’t use the twin beds because there was only 2 of us). There was a plentiful supply of toilet rolls, washing up liquid, detergent, dishwasher tablets, extra bin bags etc. plenty of soft white towels and pool towels were also supplied by our hosts.
The apartment is Exactly as shown in the photos. There is a table and chairs on the balcony which overlooks the pool which is surrounded by beautiful greenery; lovely for breakfast and light lunches.
The pool area is well maintained and the whole resort is safe and secure. We didn’t use the clubhouse but my husband did take a look and said it looked nice and well equipped..
The instructions Darlene gave were easy and concise. The welcome folder was very informative.
The location, set back just off the 192 (West end) is perfect for anyone visiting Disney.
We highly recommend this rental and Darlene is amazing. We would definitely use this rental again.
Thank you again for all the help and warmth you gave us.
Heather D.
Stayed 12 nights in Sep 2022
